Last Updated August 2019
What information do we collect?
We collect information from you when you respond to a survey.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Valid for a period of 6 months from the date of purchase and are not redeemable after this time. Not redeemable for cash under any circumstance. Non-refundable and non-transferable to third party. May be used on any service or product. Must be presented at time of treatment to be valid – we are unable to honor lost or stolen vouchers. Can be purchased in the clinic or via phone and mailed to you. Clients who do not show or cancel their treatment within 24hrs will forfeit their voucher.
All of our retail products are provided by an authentic Australian supplier. They are regularly changing on our shelves so the expiry date is well ahead. We will prescribe a product that is most suitable to your skin type and needs. Unfortunately, we do not offer refunds for change of mind.
We understand that life can get busy and things can come up at the last minute, however to ensure that clients don’t miss out we do require a minimum of 24hours notice for all appointment cancellations or changes. We will send appointment reminders through text message 3 days in advance of your appointment date and try our absolute best to confirm your appointment times well in advance to help you avoid any cancellation fees. Failure to give us more than 24hours notice for an appointment change will result in a $50 cancellation fee being charged.
We ask that you please arrive promptly for your appointments. If you are running late, a phone call would be appreciated. Your treatment time may need to be shortened or rescheduled to avoid inconvenience to other clients. Cancellation fees are applicable if you miss your appointment. To make the most of your time with us, we kindly request that your mobile phone is either turned off or switched to silent.
A deposit payment of $100 is required to confirm any Beauty/Skin/Dermal appointment longer than 1.5hours or any Cosmetic Injectables appointments longer than 45minutes, or any combination of the two over 1.5hours. Failure to pay the deposit at the time of booking will result in the appointment being cancelled unless other arrangements are made. If you cancel within 24 hours of your appointment or do not attend a booked appointment, we reserve the right to keep your deposit for our time wasted. The booking deposit is refundable if more than 24hours notice is given for any appointment changes.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at terms and conditions.
This policy was last modified on 2013-12-16
128A Brookes St,
Cnr of Ann St